in the last 4 weeks, we have made 9 customer service calls and have had 2 different cable companies out at our house. here are some things i heard from the professionals:
on the phone…
“are you sure there is not a storm or anything going on right now.”
“try changing to a different channel.”
“is it plugged in”
“please hold while we run some tests.”
(on a wednesday morning) “i can send someone out to check the connection as soon as tuesday”
at the house…
“i can’t hook up the box without a remote to the VCR”
“do you have a video for this VCR?”
(pointing to the modem) “is that the modem for your internet?”
(after the 2nd guy hung out in our attic for about 90 minutes in august) “the cable just went out.” and then…wait for it…“call time warner and they will send someone out next week”
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1 comment:
Crap. Sorry you had to deal with that. That's why we switched to satellite. Of course, they're not that much better...as my dad would say, "what's up w/ customer service these days?"
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